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Support

We are here to help. If you have a question, a technical issue, or need assistance with the platform, reach us through the channels below.

Support Hours & Response Times

  • Hours of operation: Monday–Friday, 9:00 AM – 6:00 PM Chile Standard Time (CLST, UTC‑3 / UTC‑4 during daylight saving time)
  • First response SLA: We guarantee an initial reply within 2 business days of receiving your message.

Contact Us

Frequently Asked Questions

How do I connect my Zoom account?

From your admin panel, go to My Account and select the Video Provider section. Click Connect Zoom and follow the OAuth authorization flow. Once completed, Javisa.ai will automatically generate video meeting links when you create video call appointments.

How do I disconnect a Zoom or Google Meet integration?

Go to My Account → Video Provider and click Disconnect. This will delete the stored access tokens. You can also revoke access directly from your Zoom or Google account settings. For detailed steps, see our Documentation.

Is my data secure?

Yes. All information is stored on secure Amazon Web Services (AWS) servers with encryption in transit and at rest. See our Privacy Policy for full details.

How do I cancel my account?

You can request account cancellation by emailing support@javisa.ai. We will delete your data in accordance with our privacy policy within 90 days.

Is Javisa.ai available in my country?

Javisa.ai is available globally. However, some integrations (such as WhatsApp Business) may have regional restrictions depending on provider policies.

How do I report a security issue?

If you discover a security vulnerability, please report it responsibly to support@javisa.ai. Do not publicly disclose the issue until we have had the opportunity to resolve it.

Documentation

For detailed guides on how to use Javisa.ai and integrate third-party apps — including adding, using, and removing the Zoom integration — see our Documentation.

Our team is committed to providing you with the best possible experience. Don't hesitate to contact us with any questions or feedback.